Trust & Security | CareVision

Trust and Security

When Connecting to CareVision, you entrust us to care for your information
and we take this responsibility very seriously.


We are transparent with our services, our platform updates and our security policies to help you understand how we manage our products and services to ensure your data is secure. Read about our security practices or give us a call to discuss 

You are in control of who can access your organisation’s data, and how they can interact with it. Your clients have access to revoke family/friend access and decide on what they can access. Learn how to manage security roles and access here. 


You have control over your profile and manage the people you wish to connect with anytime, anywhere. Our Privacy Policy explains what information we collect about you and why what we do with that information. Data is a key ingredient in our product roadmap development. We use de-identified data to improve our services and make them as useful our users as possible. With the exception of integrations which you activate to help your business operations, we do not share data your data with third parties.


We understand that health data laws around the world differ, however almost all countries demand that health data collected about a patient, individual or care recipient remains securely stored in the country of origin. While we allow family, friends and medical professionals from all around the world connect with your organisation, all data is securely stored in data centres in the country of origin. That means, if you are in Australia, your data is stored in Australia and will never be moved outside of the region.


Access to your data anytime, anywhere, is vital, and in the health sector can be a matter of life and death. Data loss and outages can happen, but we have designed safeguards in place to ensure your data is safe, and access to it is maintained. We have geographically dispersed data centres, with 99.999999999% of durability. Our automated rollback and recovery process ensures in the unlikely event of downtime, its only moments before service is restored.


As a cloud solution, CareVision is built on the worlds best server infrastructure, with geographically dispersed data centres, auto-scaling environments, with automated backup, deployment and update procedures to ensure that CareVision runs with consistent quality 24/7, and 99% availability built in.  Our team are proactive about hunting down possible points of failure, and we stress-test relentlessly. We publish our service availability status on our Website and outages are also reported across social media and email

Nothing is done at CareVision without security top of mind

Find the answers to your security concerns by visiting our Knowledge Base.

We will not conduct a meeting without our PCI compliance being met, let along capture any of your data. Our dedicated team of security experts make sure that your security is maintained round the clock.

Learn More