Find out how one of the Industry’s leading CIOs prepares RFBI NOW for the FUTURE of Home Care and Aged Care.

We sat down with Andrew Alpe, CIO of the Royal Freemasons’ Benevolent Institution, to talk about their digital transformation journey from switching to a full digital record-keeping and reporting system in a matter of months, user acceptance and the Television’s role in the future of care.

Here’s a written transcript of the first part of our interview.

What Attracted RFBI to the CareVision Platform?

AA: The Royal Free Masons’ Benevolent Institution (RFBI) was initially drawn to the CareVision Platform because of the technology mix that they offered. So for our clients as well as offering a tablet interface as well and a web interface. It also offers a TV interface which was a unique proposition for this type of technology which is easier for clients to use.

Why is the Television Important?

AA: I think in the Aged Care Industry especially for our clients, I think there’s a bit of fear in using new technologies and while there is more of an adoption of tablets these days, we certainly see the use of the televisions to be a lot more prevalent. Everybody knows how to use a TV and everybody has a TV, so if we can lay our services and information on top of that, something that we’re already comfortable with, that’s a great outcome for us.

Did CareVision Exceed your Expectations?

AA: Did CareVision Exceed our expectations? I think they certainly did. I think when we first undertook the project, it was a very small kind of test project to see what the platform could do. As we dove into the platform more and more, we realized that we have so many different things that we can do with it. We wanted to expand it to other areas of our business. So certainly, CareVision’s platform capability to deliver is beyond our expectations

It was a huge technology change for our staff but our adoption rates for our end-users were incredible. We have full adoption from our end user carers. It’s been great

Andrew Alpe

CIO, Royal Freemasons' Benevolent Institution

How can you describe the whole implementation process?

AA: We found the implementation of CareVision for our staff easy for an end user perspective as well as an IT perspective. Being a cloud platform, there is very little set-up for us to do. For our home care team, which is the first piece of software that we had on the management, we went from a predominantly paper-based system straight to a computer-based CareVision system with all of our Care staff using mobile devices. So it was a huge technology change for our staff but our adoption rates for our end-users were incredible. We have full adoption from our end user carers. It’s been great.

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