Moving to CareVision has been transformational for our business. As we grew quickly our manual and paper based processes became unsustainable. I had no visibility as a manager as to what quality indicators we could be missing, and there was a lot of innefficieny and double handling. With CareVision, not only can I track these but I am pro actively alerted to trends or possible issues, and the efficiency gains mean our coordinators can spend more time caring and with clients face to face.

Ian

Operations Manager

Prior to CareVision we had a lot of turnover of Coordinators, and the number one reason cited was the cumbersome system we had in place and the manual processes. With CareVision our Coordinators can spend more time with clients, and complete their paperwork / froms and notes on the go. The CareVision Academy has also been transformational  to our onboarding and staying on top of the quality practices of care.

Debbie

Founder & CEO

We have been a client of CareVision for over 5 years. In that time we have been supported by CareVision through all of the change in the industry. As part of their Continuous Improvement Program we get proactive advice on how we can further streamline and optimise our service, workflows, and ensure compliance and quality.  Our team can reach out to the CareVision team directly through chat and get near real lime response and resolution. This has also reduced the burden on our internal IT teams. The support from CareVision is industry leading, exceptional, not like anything I have seen from any other vendor.

Andrew

Head of Technology

Amina Partnership’s Success Story with CareVision: Empowering Aged Care with Technoloy

In June 2023, Kylie White, the founder and director of Amina Partnership, shared insights into their successful journey with CareVision, Australia’s leading technology provider in the aged care sector.

Amina Partnership Group, based in Melbourne, Australia, operates on a unique business model that prioritizes employee experience, quality care, and hands-on management to address key challenges within the aged care sector.

CareVision has been at the forefront of revolutionizing aged care with its cutting-edge solutions. Their innovative approach combines user-friendly technology with a person-centred care management system. This approach allows for seamless tracking of the resident journey from home care to retirement living, and through to residential care. 

A Model Focused on Empowerment and Growth

Kylie described Amina Partnership’s model as one that empowers the frontline workforce, enhances their skills, and minimizes reliance on ongoing directives. She stated, “They are provided with in-depth care information and supported by a hands-on leadership and peer support model.”  

The decision to choose CareVision over other technology providers was influenced by critical factors such as value for money and exceptional customer service. Kylie explained, “The layout of the system is incredibly user-friendly for frontline staff, which was a key driver for us through this phase/large part of our approach.” CareVision’s simplified application did not compromise the product’s quality, making it the perfect fit for Amina’s approach.

One of the significant advantages of CareVision for Amina Partnership was its seamless integration with Xero, the financial software platform. This integration streamlined billing processes and financial management, making it efficient and hassle-free.

Exceeding Expectations: The Major Benefits of CareVision

The implementation of CareVision surpassed Amina Partnership’s expectations, largely due to the excellent customer service provided by the CareVision Team. Kylie emphasized that CareVision’s understanding of Amina’s operations further solidified their position as a valuable partner. She stated, “I receive regular check-ins from the (CareVision) Team. They genuinely took the time to understand Amina’s starting point but also what we are moving towards over the next 24 months and have guided us through.”

CareVision’s implementation was ahead of schedule for several phases, demonstrating their flexibility and efficiency. Despite changes in the timeline, CareVision accommodated Amina’s needs without hesitation. The system’s value for money remained consistent, leading to an outstanding partnership.

A Standout Response to Challenges

Kylie shared a story of a challenge during implementation. CareVision’s prompt response and efficient resolution of the issue impressed Amina Partnership, cementing their decision to choose CareVision. She recalled, “The Amina team had accidentally followed a process incorrectly through roll out which had resulted in duplicate services to schedule. When identified (at 4.30 pm on a Friday), the team responded immediately and scheduled an out-of-hours call to correct the error clearly demonstrating an understanding of the urgency and risk to client care.”

CareVision’s responsiveness to customizations, particularly around permission settings, was outstanding. The team understood Amina’s needs and considered them for future releases, ensuring a tailored solution.

Given the consistent value for money, strong business relationship, and positive feedback from the team, Amina Partnership would choose CareVision again without hesitation.

 

A Genuine Partnership for Success

Kylie’s advice for organizations considering CareVision is to focus on enhancing customer and employee experiences while meeting compliance and legislative requirements. Embrace technology to simplify care and quality, empowering stakeholders to shape the experience positively.

Amina Partnership’s success story with CareVision is a testament to the power of a genuine partnership, value-driven technology, and a shared commitment to quality care in the aged care sector in Australia.

For more information and to see the solution in action, contact CareVision today at 1300 324 070.

The Ultimate care software

Customer Success Report

CASE STUDIES – FEEDBACK – IMPACT

At CareVision we are always measuring our impact, customer success, and feedback. To make sure we are staying on track to delivering exceptional outcomes for our clients we conduct twice annual reviews and produce The State of Customer Success report.

Contact 1300 324 070 for more information

Purpose of the Report

The Customer Success Report is an Annual Report which CareVision has committed to conduct, review and publish to all clients about the state of our customer service, our ability to drive customer outcomes and how well we are tracking with delivering on our Mission and Vision alongside our clients.

”What is not measured, cannot be improved’, is a famous quote, (attributed to a few different people, but we wont get into that debate) which we believe to be true. We also believe that for this report to provide value to our user community and valued clients that it needs to be radically transparent and raw.

Our customers are our partners in delivering positive change to the care experience for care recipients and their families. Mutual success is required for this to be achieved.

 

Method of the Report

The Report is prepared based on surveys of our clients taken throughout the year including:

  • Training Feedback Surveys
  • Project Closure Surveys
  • Volunteered Surveys responses submitted through our always available feedback form
  • Periodic Account Management Interviews
  • Annual All User Customer Success Survey
  • Customer Service Feedback and Response Times

Surveys are also submitted by all end users, from training attendees, to the change management teams, or executives. care recipients and their families, and field care staff or contractors. While the feedback and responses are reviewed by our teams throughout the year and initiatives and actions to improve are undertaken regularly, on an annual basis we look at all the data and assess the overall state of customer success.

Want to work with a partner that delivers real results? Contact us to start the process of moving your organisation to CareVison today

Move your organisation to CareVision